Privacy Policy

Carmel Country Club (Carmel) respects your privacy. We will never sell or trade your personal information. The personal information you provide us will be used only to provide services to you and for other authorized purposes as described below.

We collect information from you when you register on our website, make a reservation, fill out a form or send us an email.

When making a reservation for dining, tee times, spa, tennis, or events, you may be asked to enter your name, email address, mailing address and phone number. When registering on our website, you may also be asked to provide your membership number. If any of the requested information is optional, we will so indicate and give you the opportunity to decline to provide it. Information that you submit online may be used in conjunction with any information you submit offline. In addition, Carmel collects and stores statistics and other information about the online activities of users who visit our web sites on an aggregated (collected) basis. For example, we track the number of people who view each page, the order in which pages are viewed, and other information to learn which features are the most popular and to refine our design and marketing efforts.

The information we collect from you may be used in the following ways:

• To process your transactions with third parties
• To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from users
• To improve our customer service – your information helps us respond more effectively to your requests and support needs
• To send you periodic emails – we may use the email address you provide to send you information, respond to your inquiries and requests
• To send notification and information to the Carmel Country Club app.
• To improve employee and member recognition
• For entrance/ security purposes for allowing access to the facilities.

If at any time you would like to unsubscribe from receiving email newsletters and offers from us, we provide an unsubscribe link at the bottom of each email. We may still communicate with you via email regarding any inquiries, requests, transactions, as well as your monthly club statement and any other agreements you have made with us

We implement a variety of security measures to maintain the safety of your personal information that you enter on our website. We offer the use of a secure server as well as SSL (secured socket layer) to protect your information when it is transmitted. Despite the use of safeguards, no security system is ever perfect. It is impossible to absolutely guarantee security of information transmitted over the Internet, and you do so at your own risk. We may notify you by email if we learn of a security breach that affects your personal information. By using our website or providing your personal information to us, you agree that we can communicate with you via email regarding security and privacy issues.

Keeping your personal contact information (e.g. mailing address, phone numbers, email address) current with us is important so that we can provide you with the best customer service. You may update your personal information by visiting the Carmel Membership Office in person, or by submitting your changes on the website, and by mailing a signed letter to the Membership Office at Carmel’s address below.

We collect the IP addresses of devices that connect to our websites. We use IP address information to help with internal diagnostics related to any server issues, as well as to track incoming and outgoing emails. We reserve the right to restrict access to specific IP addresses or ranges to maintain the security and functionality of our websites.

Cookies are small computer files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow it) that enable the website’s or service provider’s systems to recognize your computer browser and capture and remember certain information about your visit to our site. The cookies we use do not retrieve any personal information from your computer’s hard drive and do not track other websites you visit. We use cookies to help us remember and process your information with us, understand and save your preferences for future visits, keep track of and compile aggregate data about site traffic and site interaction so that we can offer better website experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the collected information except to help us conduct and improve our business. You are free to adjust your browser settings to disable cookies, but by doing so, you may not be able to complete certain transactions with us, such as renting a storage unit or making a payment.

We will not intentionally disclose your personal information to outside parties, except when we believe it to be appropriate to complete your transactions with us, operate our website, activate or terminate services provided by a third party, respond to your request or follow your instructions, verify your account to a third party such as a credit bureau, enforce our policies or agreements with you, comply with the law, to protect ours or others safety, rights or property, or otherwise as authorized by you. Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

This Privacy Policy applies only to the Carmelcountryclub.org website and not to any other websites, even if our name and logo appear on such other sites. Also, we may include links on our website that connect to websites operated by others. Third party websites have their own privacy policies that you should read, since they may differ from ours. We have no responsibility or liability for the content and activities of third party sites. Nonetheless, we seek to protect the integrity of our website and welcome your feedback about these sites.

We do not knowingly collect any information from anyone under 13 years of age, in compliance with the Children’s Online Privacy Protection Act. Our website, products and services are all directed to people who are at least 13 years old or older.

By using our website, you consent to the collection and use of your personal information, consistent with this Privacy Policy and applicable laws.

If we decide to change our Privacy Policy, we will post the updated version on our website. Your continued use of our website or providing information constitutes your acceptance of such changes.

If you have any questions regarding this Privacy Policy, you may contact us as follows:
Phone: 704-945-9630
Director of Communications
4735 Carmel Road
Charlotte, NC 28226